EffectiveDate:April2018
ThisPrivacyStatementappliestowww.cedarlanemotel.caownedandoperatedbyCedarLaneMotel.ThisPrivacyStatementdescribeshowwecollectandusetheinformation,whichmayincludepersonaldata,youprovideonourwebsite:www.cedarlanemotel.ca.Italsodescribesthechoicesavailabletoyouregardingouruseofyourpersonaldataandhowyoucanaccessandupdatethisdata.
DataCollectionThetypesofpersonaldatathatwecollectinclude:
Yourfirstname,lastname,emailaddress,phonenumber,andhomeaddress;Creditcarddetails(typeofcard,creditcardnumber,nameoncard,expirationdate,andsecuritycode);Gueststaydata,includingdateofarrivalanddeparture,specialrequestsmade,observationsaboutyourservicepreferences(includingroompreferences,facilities,oranyotherservicesused);Datayouprovideregardingyourmarketingpreferencesorinthecourseofparticipatinginsurveys,contests,orpromotionaloffers;Youmayalwayschoosewhatpersonaldata(ifany)youwanttoprovidetous.However,ifyouchoosenottoprovidecertaindetails,someofyourtransactionswithusmaybeimpacted.
DataWeCollectAutomaticallyWhenusingourwebsite,wealsocollectinformationautomatically,someofwhichmaybepersonaldata.Thisincludesdatasuchaslanguagesettings,IPaddress,location,devicesettings,deviceOS,loginformation,timeofusage,URLrequested,statusreport,useragent(informationaboutthebrowserversion),operatingsystem,result(viewerorbooker),browsinghistory,userBookingID,andtypeofdataviewed.Wemayalsocollectdataautomaticallythroughcookies.Forinformationonhowweusecookies,clickhere.
ProcessingPurposesA.Reservations:Weuseyourpersonaldatatocompleteandadministeryouronlinereservation.B.CustomerService:Weuseyourpersonaldatatoprovidecustomerservice.C.GuestReviews:Wemayuseyourcontactdatatoinviteyoubyemailtowriteaguestreviewafteryourstay.Thiscanhelpothertravelerstopicktheaccommodationsthatsuitsthembest.Ifyousubmitaguestreview,yourreviewmaybepublishedonourwebsite.D.MarketingActivities:Wealsouseyourdataformarketingactivities,aspermittedbylaw.Whereweuseyourpersonaldatafordirectmarketingpurposes(e.g.commercialnewslettersandmarketingcommunicationsonnewproductsandservicesorotherofferswethinkmaybeofinteresttoyou),weincludeanunsubscribelinkthatyoucanuseifyoudonotwantustosendmessagesinthefuture.E.OtherCommunications:Theremaybeothertimeswhenwecontactyoubyemail,mail,phone,ortexting,dependingonthecontactdatayousharewithus.Therecouldbeanumberofreasonsforthis:a.Wemayneedtorespondtoandhandlerequestsyou"vemade.
b.Ifyouhaven"tfinalizedareservationonline,wemayemailyouaremindertocontinuewithyourreservation.Webelievethisadditionalserviceisusefultoyoubecauseitallowsyoutocarryonwithareservationwithouthavingtosearchfortheaccommodationagainorfillinginallthereservationdetailsfromscratch.
c.Whenyouuseourservices,wemaysendyouaquestionnaireorinviteyoutoprovideareviewaboutyourexperiencewithourwebsite.Webelievethisadditionalserviceisusefultoyouandtous,aswewillbeabletoimproveourwebsitebasedonyourfeedback.
F.Analytics,Improvements,andResearch:Weusepersonaldatatoconductresearchandanalysis.Wemayinvolveathirdpartytodothisonourbehalf.Wemayshareordisclosetheresultsofsuchresearch(includingtothird-parties)inanonymous,aggregatedform.Weuseyourpersonaldataforanalyticalpurposestoimproveourservices,enhancetheuserexperience,andimprovethefunctionalityandqualityofouronlinetravelservices.G.Security,FraudDetection,andPrevention:Weusetheinformation,whichmayincludepersonaldata,inordertopreventfraudandotherillegalorinfringingactivities.Wealsousethisinformationtoinvestigateanddetectfraud.Wecanusepersonaldataforriskassessmentandsecuritypurposes,includingtheauthenticationofusers.Forthesepurposes,personaldatamaybesharedwiththirdparties,suchaslawenforcementauthoritiesaspermittedbyapplicablelawandexternaladvisers.H.LegalandCompliance:Incertaincases,weneedtousetheinformationprovided,whichmayincludepersonaldata,tohandleandresolvelegaldisputesorcomplaints,forregulatoryinvestigationsandcompliance,ortoenforceagreement(s),ortocomplywithlawfulrequestsfromlawenforcementinsofarasitisrequiredbylaw.Ifweuseautomatedmeanstoprocesspersonaldatawhichproduceslegaleffectsorsignificantlyaffectsyou,wewillimplementsuitablemeasurestosafeguardyourrightsandfreedoms,includingtherighttoobtainhumanintervention.
InviewofpurposesAandB,werelyontheperformanceofacontract:Theuseofyourdatamaybenecessarytoperformthecontractthatyouhavewithus.Forexample,ifyouuseourservicestomakeanonlinereservation,wewilluseyourdatatocarryoutourobligationtocompleteandadministerthatreservationunderthecontractthatwehavewithyou.InviewofpurposesC-H,werelyonitslegitimateinterests:Weuseyourdataforourlegitimateinterests,suchasprovidingyouwiththebestappropriatecontentforthewebsite,emails,andnewsletterstoimproveandpromoteourproducts,services,andthecontentonourwebsite,aswellasforadministrative,frauddetection,andlegalpurposes.Whenusingpersonaldatatoserveourlegitimateinterests,wewillalwaysbalanceyourrightsandinterestsintheprotectionofyourinformationagainstourrightsandinterests.InrespectofpurposeH,wealsorely,whereapplicable,onourobligationtocomplywithapplicablelaw.Whereneededunderapplicablelaw,wewillobtainyourconsentpriortoprocessingyourpersonaldatafordirectmarketingpurposes.
Ifneededinaccordancewithapplicablelaw,wewillaskforyourconsent.YoucanwithdrawyourconsentanytimebycontactingusatanyoftheaddressesattheendofthisPrivacyStatement.
IfyouwanttoobjecttotheprocessingsetoutunderC-Fandthere"snoopt-outmechanismavailabletoyoudirectly(e.g.inyouraccountsettings),totheextentapplicable,pleasecontact
Booking.com:We"veteamedupwithBooking.comB.V.,locatedatHerengracht597,1017CEAmsterdam,Netherlands(www.booking.com)(hereafterBooking.com)toofferyououronlinereservationservices.Whileweprovidethecontenttothiswebsiteandyoumakeareservationdirectlywithus,thereservationsareprocessedthroughBooking.com.TheinformationyouenterintothiswebsitewillthereforealsobesharedwithBooking.comanditsaffiliates.Thisinformationmayincludepersonaldataincludingyourname,yourcontactdetails,yourpaymentdetails,thenamesofgueststravelingwithyou,andanypreferencesyouspecifiedwhenmakingabooking.
TofindoutmoreabouttheBooking.comcorporatefamily,visitAboutBooking.com.
Booking.comwillsendyouaconfirmationemail,apre-arrivalemail,andprovideyouwithinformationabouttheareaandouraccommodations.Booking.comwillalsoprovideyouwithinternationalcustomerservice24/7fromitslocalofficesinmorethan20languages.SharingyourdetailswithBooking.com’sglobalcustomerservicestaffallowsthemtorespondwhenyouneedassistance.Booking.commayuseyourdatafortechnical,analytical,andmarketingpurposesasfurtherdescribedintheBooking.comPrivacyPolicy.ThisincludesthatyourdatamightalsobesharedwithothermembersoftheBookingHoldingsInc.groupofcompaniesforanalysistoprovideyouwithtravel-relatedoffersthatmaybeofinteresttoyouandtoofferyoucustomizedservice.Ifneededunderapplicablelaw,Booking.comwillfirstaskforyourconsent.IfyourdataistransferredtoacountryoutsidetheEuropeanEconomicArea,Booking.comwillmakecontractualarrangementstoensureyourpersonaldataisstillprotectedinlinewithEuropeanstandards.IfyouhavequestionsabouttheprocessingofyourpersonaldatabyBooking.com,contactdataprotectionoffice@booking.com.
BookingSuite:YourpersonaldatamightbesharedwithBookingSuiteB.V.locatedatHerengracht597,1017CEAmsterdam,theNetherlands,thecompanywhichoperatesthiswebsiteandthewebsitesuite.booking.com.Third-partyserviceproviders:Weuseserviceproviderstoprocessyourpersonaldatastrictlyonourbehalf.ThisprocessingwouldbeforpurposesasincludedinthisPrivacyStatement,suchasfacilitatingreservationpayments,sendingoutmarketingmaterial,orforanalyticalsupportservices.Theseserviceprovidersareboundbyconfidentialityclausesandarenotallowedtouseyourpersonaldatafortheirownpurposesoranyotherpurpose.Competentauthorities:Wedisclosepersonaldatatolawenforcementandothergovernmentalauthoritiesinsofarasitisrequiredbylaworisstrictlynecessaryfortheprevention,detectionorprosecutionofcriminalactsandfraud.
InternationalDataTransfers
ThetransmissionofpersonaldataasdescribedinthisPrivacyStatementmayincludeoverseastransfersofpersonaldatatocountrieswhosedataprotectionlawsarenotascomprehensiveasthoseofthecountrieswithintheEuropeanUnion.WhererequiredbyEuropeanlaw,weshallonlytransferpersonaldatatorecipientsofferinganadequatelevelofdataprotection.Inthesesituations,wemakecontractualarrangementstoensurethatyourpersonaldataisstillprotectedinlinewithEuropeanstandards.Youcanaskustoseeacopyoftheseclausesusingthecontactdetailsbelow.
SecurityBookingSuiteobservesreasonableprocedurestopreventunauthorizedaccessto,andthemisuseofinformation,includingpersonaldata.Weuseappropriatebusinesssystemsandprocedurestoprotectandsafeguardinformationincludingpersonaldata.Wealsousesecurityprocedures,technical,andphysicalrestrictionsforaccessingandusingthepersonaldataonourservers.Onlyauthorizedpersonnelarepermittedtoaccesspersonaldatainthecourseoftheirwork.
DataRetentionWewillretainyourinformation,whichmayincludepersonaldata,foraslongaswedeemitnecessarytoprovideservicestoyou,complywithapplicablelaws,resolvedisputeswithanyparties,andotherwiseasnecessarytoallowustoconductourbusiness,includingtodetectandpreventfraudorotherillegalactivities.AllpersonaldataweretainwillbesubjecttothisPrivacyStatement.Ifyouhaveaquestionaboutaspecificretentionperiodforcertaintypesofpersonaldataweprocessaboutyou,contactususingthecontactdetailsincludedbelow.
YourChoicesandRightsWewantyoutobeincontrolofhowyourpersonaldataisusedbyus.Youcandothisinthefollowingways:
Youcanaskusforacopyofthepersonaldataweholdaboutyou;Youcaninformusofanychangestoyourpersonaldata,oryoucanaskustocorrectanyofthepersonaldataweholdaboutyou;Incertainsituations,youcanaskustoerase,block,orrestricttheprocessingofthepersonaldataweholdaboutyou,orobjecttoparticularwaysinwhichweareusingyourpersonaldata;andIncertainsituations,youcanalsoaskustosendthepersonaldatayou"vegivenustoathirdparty.
Whereweareusingyourpersonaldataonthebasisofyourconsent,youareentitledtowithdrawthatconsentatanytimesubjecttoapplicablelaw.Moreover,whereweprocessyourpersonaldatabasedonlegitimateinterestorthepublicinterest,youhavetherighttoobjectatanytimetothatuseofyourpersonaldata,subjecttoapplicablelaw.
Werelyonyoutoensurethatyourpersonaldataiscomplete,accurate,andcurrent.Besuretoinformusassoonaspossibleregardinganychangestoorinaccuraciesinyourpersonaldatabycontacting
QuestionsorComplaints
Ifyouhavequestionsorconcernsaboutourprocessingofyourpersonaldata,orifyouwanttoexerciseanyoftherightsyouhaveunderthisnotice,youarewelcometocontactusat
.Youmayalsocontactyourlocaldataprotectionauthoritywithquestionsandcomplaints.
Justasourbusinesschangesconstantly,thisPrivacyStatementmayalsochangefortimetotime.IfyouwanttoseechangesmadetothisPrivacyStatementfromtimetotime,weinviteyoutoaccessthisPrivacyStatementtoseethechanges.Ifwemakematerialchangesorchangesthatwillhaveanimpactonyou(e.g.whenwestartprocessingyourpersonaldataforpurposeotherthanthosesetoutabove),wewillcontactyoupriortostartingthatprocessing.
DigitalmarketingbyBookingSuite.BookingSuiteisabrandofBooking.com.Haveconfidenceintheworld-classcustomersupportthatcomesalongwithBooking.com